Camilla J Collins – Hair & Make Up Artist

Terms and Conditions

Booking Agreement (Terms and Conditions)

This agreement is made between Camilla J Collins – Hair & Make Up Artist and the client as detailed in the confirmation email, which forms part of the contract. Any changes to the booking (such as, but not limited to dates, locations and number of clients) must be made in writing/email and agreed with Camilla J Collins – Hair & Make Up Artist.

If due to non-availability, Camilla J Collins – Hair & Make Up Artist transfers the client’s booking to another hairstylist and make-up artist, the client will enter into another contract with the substituted hairstylist and make-up artist.

If the client enters into a new agreement with a substituted hairstylist and make-up artist, then Camilla J Collins – Hair & Make Up Artist has no legal responsibility or on-going liability to the client in connection with the booking.

 

Booking Procedure and Deposit

Camilla J Collins – Hair & Make Up Artist will hold provisional bookings confirmed by telephone for a period of 48 hours and the appointment will become final upon the safe receipt of the confirmation email and deposit, which is between £100-150 depending on the size of the booking. The deposit amount will be deducted from the total amount on final payment. Camilla J Collins – Hair & Make Up Artist will acknowledge receipt of the deposit via email and confirm this as the final booking. The remaining balance is then paid on the day, along with the travel/call-out charge if applicable.

In the event that the booking deposit is not received by Camilla J Collins – Hair & Make Up Artist then the provisional booking will lapse and the date will become available to another client. If the deposit is received late then the date will still be made available to the client if it has not been booked by another client.

The booking deposit must be received within 48 hours of receipt of the deposit request email in order to reserve the date, unless paying by cheque in which case it should be received within 5 working days. The payment can be made by cheque to “Camilla J Collins – Hair & Make Up Artist” and sent to 4 Royal Court, 189 Holders Hill Road, London, NW7 1ND.

The deposit is non-refundable or transferable.

If the client wishes to alter the booked date, the deposit paid for the original date is non-refundable or transferable, unless specifically agreed by Camilla J Collins – Hair & Make Up Artist.

 

Payment

The final balance of the payment is due in cash on the day of the wedding upon completion of the agreed service or if preferred by the client payment can be made in advance of the wedding day by Bank Transfer/BACS.

 

Services to be Supplied

It is strongly recommended that a trial appointment is booked to agree a style and procedure for the wedding day. Trial appointments are charged separately and payment is required either in advance or is to be made directly to Camilla J Collins – Hair & Make Up Artist on the day of the appointment by cash. Several hair styles and make-up looks may be tried at the trial appointment(s) until the client chooses their preferred style and make-up for the wedding day.

Any requested changes after the initial trial date may result in a further trial appointment for which an additional charge will be made.

If the client is unhappy or dissatisfied in any way with the service supplied prior to or during the trial then she must notify Camilla J Collins – Hair & Make Up Artist immediately or within 24 hours of the trial appointment. Further services may be supplied entirely at the discretion of Camilla J Collins – Hair & Make Up Artist.

 

Travel Charges

Travel charges may vary depending on location. Travel is charged at 45 pence per mile with the minimum travel call out fee being £15. Travel charges cover petrol and travelling to and from the wedding location.

A charge of 45 pence per mile will also be applied when Camilla J Collins – Hair & Make Up Artist travels to carry out a wedding trial, with the minimum travel call out fee being £15, unless otherwise agreed with Camilla J Collins – Hair & Make Up Artist. Alternatively, trial appointments can take place at the CJC Studio, 4 Royal Court, 189 Holders Hill Road, London, NW7 1ND where travel fees will not be applicable.

 

Cancellations

Wedding trial cancellations

If a client has booked a trial through Camilla J Collins – Hair & Make Up Artist and wishes to cancel or amend the appointment, this should done within 48 hours of making the initial appointment. Notification should be given by email or telephone.

If a client makes a booking and has a trial with Camilla J Collins – Hair & Make Up Artist and is not totally satisfied with the service they will receive a 100% refund of their deposit providing they remain outside the 12 week boundary, set out in the the terms and conditions. If a client is not totally satisfied with their trial and wishes to cancel their booking and has booked with Camilla J Collins – Hair & Make Up Artist within the 12 week boundary any deposit refunds will be decided on a case by case basis at the discretion of Camilla J Collins – Hair & Make Up Artist.

Wedding booking cancellations

If for some reason you need to cancel your booking, this should be confirmed by email or telephone as soon as possible. Cancellations can be made up to 12 weeks prior to the wedding day appointment and a full refund of the deposit will be given. Cancellations within this notice period are non-refundable or transferable.

It is the responsibility of the client when booking and paying the deposit to secure Camilla J Collins – Hair & Make Up Artist for their wedding day appointment that the trial appointment is booked immediately, ensuring that they remain outside the 12 week boundary, set out in the terms and conditions.

This is a mandatory requirement to remain eligible for a full refund, should they have a trial and not be totally satisfied. In the event that the client is unable to make the trial appointment outside the 12 week period, they should inform Camilla J Collins – Hair & Make Up Artist immediately.

At anytime a client is dissatisfied with the trial service and has paid a deposit to secure a wedding appointment the client reserves the right to cancel the booking if done within 24 hours of the trial appointment, providing they are outside the 12 week boundary and abide by the terms and conditions.